Do you offer free shipping?Yes. Free Ground Shipping on all products for prepaid orders over $95 within the Continental U.S. (freight excluded when pallets are required). Expedited options—3-Day Select, 2nd Day Air, Next Day Air, and Freight—are available at checkout; rates are based on weight, distance, and service.
When will my order ship?Most in-stock trophies, medals, plaques: ships in 1–3 business days.Crystal/custom: typically 3–5 business days (some custom programs longer; see category pages).You’ll get an email with tracking as soon as it ships.
How long is transit time?Ground transit varies by destination; expedited services are selectable at checkout. If you have an event date, add it at checkout—our system prioritizes by deadline and offers rush options by call or email requests.
Do you dropship?Yes. We can ship to multiple addresses provided. We also support Amazon FBA/FBM and partner dropship programs (including Trophies Today affiliates). Contact orders@trophydeals.com for setup.
Are there engraving fees?No base engraving fee. Engraving is free on trophydeals.com
Can I change engraving after I approve the proof?Yes—our Frictionless Proof Window:
First proof within 24 hours, two revisions included.
60-minute micro-edit window after approval for quick fixes.
2-hour grace for minor corrections when possible (re-plate costs, if any, are shown transparently before you confirm).
For medals with back plates: we can ship plates later if names aren’t ready (service fees for pre-application may apply on very large counts; see product page).
How do I add medal back engraving?Add item MEDPLATE and enter text online. Want plates pre-applied? Email orders@trophydeals.com and we’ll confirm timeline and any service fee for high volumes.
Can you match Pantone colors?We offer closest-match Pantone with UV vs. laser guidance during proofing. For brand-critical jobs, request swatch tiles or a low-cost pre-production sample. If exact Pantone is critical, email us—we’ll outline options and timing.
What’s your Quality Promise?Our 5-Point Quality Promise:
File checks & proof accuracy
Assembly audit
Packed-by label
Arrival verification
Rapid-response remake path (event-dated orders targeted <24h resolution)
We publish reliability metrics (on-time %, defect rate) and continually improve.
Do you offer rush production?Yes. Many items ship in 1–3 days; rush tiers show automatically at checkout based on category and event date.Rush SLA Guarantee: If we miss an approved rush window, we’ll refund the rush fee.
(Your existing rush-fee table still applies behind the scenes; the site will calculate and show exact costs.)
Are your products USA-made?Trophy Deals proudly soucres its materials and products in the USA. All products ship from our U.S. facility/warehouse for fast service. We’re adding a Made-in-USA badge on eligible SKUs and a downloadable list with typical 3–5 day lead times.
Can I edit my order after placing it?We work fast, but we’ll help where possible:
Address/contact updates: email orders@trophydeals.com immediately.
Artwork/text: allowed within the proof windows above.
Once production starts, changes may require a re-plate or remake cost (disclosed first).
What if there’s an issue with my order?Contact orders@trophydeals.com within 24–48 hours of receipt with photos and your order number. We’ll resolve the Quality Promise.
ReturnsCustom/engraved items are non-refundable. Authorized returns must be initiated within 7 business days; restocking may apply on non-custom items. Shipping is non-refundable.
Do you price match?Yes—Price Beat Guarantee: we’ll beat qualifying competitor quotes by 5% on comparable in-stock merchandise. Provide a visible link/quote.
Do you have bulk discounts?Yes—transparent ladders (e.g., 50/100/250/500+) are shown on category pages. We can also quote league/event bundles and split shipping.
TAC (Type Associated Cap)To keep list prices stable across 30k+ items while materials fluctuate, some orders include an 8% TAC (line-item disclosed).
How do I reorder or manage large programs?Create an account to access our Reorder & Team Hub: store designs, engraving templates, spreadsheets, and shipping splits—perfect for leagues and corporate coordinators. Reorder in a few clicks.
Cards (Visa/MasterCard/AmEx/Discover) and PayPal accepted; schools may use checks/MOs. Payments are encrypted via SSL. International customers are responsible for duties/taxes.
Upload art on the product page or email sales@trophydeals.com (PNG/JPG 300 dpi+; vector preferred where applicable).Need design help? Custom graphics start at $45/hr (semi-custom $25/hr). First two proofs free; additional proofs $45.
Canva users: Share to contactcentertrophydeals@gmail.com, then email us.
The following are standard Production Times for our Products.
Please Note: All Production Times are subject to change depending on time of year, extreme weather, availability of product, and quantity. Any changes made to an order already placed may cause an order delay.
STOCK TROPHIES AND AWARDS:
Trophies – 1 - 3 days
Medal – 1 - 3 days
Wood Trophies – 1 - 5 days
Resins – 1 - 3 days
Plaques – 1- 3 Days
Crystal/Acrylics – 1 - 5 Days
Cups – 3-5 Days
3 Post/4 Post – 3 days
All Unique Figure Trophies – 3-5 Days
Rings – 1-3 Days
Gifts – 5 Days
*Order delays may occur due to unforeseen weather delays, order changes, or out of stock merchandise. Please reach out to orders@trophydeals.com with any questions or concerns.
CUSTOM TROPHIES AND AWARDS:
Custom Trophies – 3 - 5 Days
Custom acrylic Medals – 3 - 10 Days
Custom Steel and Steel / Acrylic Medals - 10-15 Days
Custom die cast Medals - 30 days
Custom Championship Belts – 30 days
Custom Stock Shape Acrylic – 3 - 5 Days
Custom 3 Post/4 Post Trophies – 5 Days
Custom Stock Plaques/ Wood Trophies – 3 Days
Custom Shape Plaques/Wood Trophies – 5 Days
Custom Shape Acrylic – 3 - 5 Days
Custom Rings - 20-15 days
Custom Pins - 30 days
Custom Neck Ribbons - 15 days production
*Orders over $2500 may require more production time
Resin (molded), die-cast (metal under pressure), trim (decorative eagles/sport icons), wind holes (banner cutouts), columns, marble veins (natural variation).Assembly: Trophies under 20" ship assembled; taller items may ship toppers separately with a quick guide.
See helpful link and instructions below:
Youtube Video Link
Questions or timelines to hit? Email orders@trophydeals.com or call/text 936-349-0300. Add your event date at checkout so we can prioritize and recommend the best shipping/rush path automatically.
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