Help & Info>>FAQ

Shipping FAQs

1. What is the cost of shipping?
Enjoy free ground shipping on all prepaid orders over $95 within the Continental U.S. This offer applies to the following product categories: Trophies, Wood Trophies, Plaques, and Resin Trophies. For other shipping options, charges are determined by package weight and distance from our factory.

2. When will my order ship?
Standard orders for stock products typically take 1-3 business days for processing, production, and engraving. If you need it sooner, same-day shipping is available for orders placed before 12 PM Central Time on in-stock items. Custom trophies and plaques may take up to 5 days, while custom medals, pins, and rings can take 30-45 days. You can track estimated shipping and arrival dates anytime using our Shipping Estimator. You'll also receive a tracking number via email once your order has shipped.

3. How can I track my package?
You’ll receive an email with tracking number(s) as soon as your order ships. If you don’t see this email, please reach out to us at [email protected] or call/text us at 936-349-0300. Don’t forget to include your name and order number!

4. Why am I being charged for shipping if my order is over $95?
This may be due to items in your cart that aren’t eligible for free shipping. Please check for items in categories like Acrylic Awards, Crystal Awards, Custom Awards, and others listed on our site. Free shipping applies only to trophies, wood trophies, plaques, and resin trophies.

Returns, Cancellations, and Order Issues

1. What should I do if there's an issue with my order?
If you encounter any issues, please email our Customer Service at [email protected] within 24-48 hours of receiving your order. Include details about the issue, any relevant pictures, and your order number.

2. How do I return my order?
To initiate a return, email us at [email protected] within 48 hours of delivery. Provide your name, order number, and reason for the return. Items must be returned within 7 business days after receiving return approval and shipping label.

3. I haven’t received any emails about my order. What should I do?
Our system automatically sends updates when your order is processed and shipped. If you haven’t received these emails, please check your SPAM or junk folder. If you still can’t find them, contact us at [email protected] or use our Order Tracking page.

4. Can I change or add to my order?
Due to fast processing times, changes to approved orders are generally not allowed. If you need to update shipping, billing, or contact information, please reach out immediately at [email protected]. Any additional items will require a new order.

5. What if an item is missing from my order?
If you notice something missing, email our Customer Service at [email protected] within 24-48 hours with details about the issue, any applicable pictures, and your order number.

Price Guarantee

1. Do you price match competitors?
Absolutely! Trophy Deals offers a price match guarantee. If you find a lower price for comparable in-stock merchandise, we’ll not only match it but beat it! Just provide visible proof (e.g., website link or flyer).

Engraving Questions

1. Can I enter engraving details online?
Yes! During the purchase process, you’ll be directed to a Personalization Screen to input your text. Please ensure all spelling is correct, as we do not perform spell checks. The first 40 characters of engraving are free, with a fee of $0.25 for additional characters.

2. Can I add engraving text to a custom award?
Yes! Most awards include an engraving plate area, allowing for personalization. Check our engraved plate page for options.

3. How can I add engraving to the back of my medals?
Please add item number  “MEDPLATE” to your cart and easily add your personalization text online. Please note: our engraved plates come separately from medals. If you would like the engraved plates pre-added to your medals, please email [email protected] to request this service. Please note, we do charge the following fees for this service:

For medals under 750, a $30 service fee will be charged. For medals exceeding 750, a $80 service fee will be charged. For medals exceeding 1,500, a $300 service fee will be charged.

Order Questions

1. What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover, and PayPal. Checks and money orders are also accepted for public and private schools. For any specific payment inquiries, feel free to contact us.

2. How secure is my payment information?
We prioritize your security! All sensitive information is encrypted using SSL technology during transmission. While we follow industry standards to protect your data, no method of online transmission is completely secure.

3. Why was my card declined?
Declines can happen for various reasons, such as an incorrect billing address or daily spending limits. We recommend contacting your card issuer for specific details. Note that declined debit transactions can lead to temporary holds on your funds.

4. What is TAC? (Type Associated Cap)
We charge an 8% TAC on orders outside of Texas to maintain the same competitive pricing amidst rising material costs.

5. Am I responsible for duties/taxes on international orders?
Yes, customers are responsible for all duties and taxes upon receipt of international orders.

6. What’s the best way to place my order?
Ordering online at www.trophydeals.com is the fastest and easiest option. You can enter engraving details and create a profile to save your favorite products and shipping information.

7. Do you offer special packaging requests?
Yes, customers may submit instructions on how they would like merchandise packaged and labeled. We charge $5 per box. Anything exceeding 30 boxes will be charged a flat fee of $300.

Custom Logo & Artwork Orders

1. How do I submit my logo?
Upload your graphic file in the “Upload Your Graphic” box on our website, or email it to [email protected]. Accepted formats are JPG and PNG. For optimal quality, ensure your file is at least 300 dpi.

2. How can I create custom artwork for my product?
Request a design template by emailing [email protected], or consult with our graphic designers for assistance. A small design fee may apply.

3. How do I request custom artwork services?
To request custom artwork, please email [email protected] with your order number, item details, and any design specifications. We offer custom services at a competitive rate, with fees outlined in our guidelines.

4. How can I request an artwork proof?
Email [email protected] for your artwork proof. The first two proofs are free, with a fee for subsequent requests.

5. How do I order custom-shaped plaques and trophies?
We can create custom shapes from materials like acrylic and MDF wood. Pricing is based on the square inch of your artwork. For detailed measurements, please contact us directly.

Product Information

1. What is a resin trophy?
A resin trophy is made from a synthetic material that is molded and hardened for a durable finish.

2. What does die-cast mean?
Die-casting involves forcing molten metal under high pressure into molds to create intricate designs.

3. What is trophy trim?
Trim refers to decorative elements that complement a trophy, such as eagles or sports icons.

4. What are wind holes?
Wind holes are semi-circular cuts in banners that allow wind to pass through, preventing damage.

5. What is a trophy column?
A column is the decorative support that connects the trophy base to the figure.

6. Why are there lines in my marble base?
The lines, known as veins, are natural and unique to each piece of marble, adding character.

7. Why is the trophy height different from what I see online?
The final height varies based on the figure or riser selected. All online sizes are approximate.

8. Do trophies come assembled?

Yes! All trophies under 20 inches tall arrive assembled. If a trophy exceed 20 inches tall, we may ship the figure and/or topper separately to prevent damage and reduce shipping costs. Our figures and trophy toppers can be assembled in seconds by following our instructions below:

Youtube Video Link

Website Information

1. Can I transfer engraving from one award to another?
Unfortunately, our website does not allow for the transfer of engraving. You can either re-enter your engraving for a new item, email us a screenshot, or call us for assistance.

2. What if a figure or insert I like is not available?
If an item is out of stock or discontinued, please contact us to explore options for your desired figure or insert.

3. Can I order individual parts like figures or ribbons?
Yes! For special pricing on individual trophy parts and accessories, please reach out to [email protected].

Production Times

Standard Production Times (may vary due to factors like weather and order volume):

• Trophies: 1-3 days

• Medals: 1-3 days

• Wood Trophies: 1-5 days

• Plaques: 1-3 days

• Custom Trophies: 3-5 days

• Custom Medals: 10-30 days (depending on type)

For more details or questions, feel free to contact us at [email protected]!